An Intensive 5-day Training Course
Certified Human Resource Professional
Managing Employee Performance, Behaviour and Attitudes
UPCOMING SESSIONS
| Date | Venue | Fee | |
|---|---|---|---|
| 24-28 Nov 2025 | Dubai - UAE | $6,250 | RESERVE A SEAT |
| 23-27 Mar 2026 | Dubai - UAE | $6,250 | RESERVE A SEAT |
| 08-12 Jun 2026 | London - UK | $6,250 | RESERVE A SEAT |
| 14-18 Sep 2026 | London - UK | $6,250 | RESERVE A SEAT |
| 23-27 Nov 2026 | Dubai - UAE | $6,250 | RESERVE A SEAT |
| Date | Venue | Fee | |
|---|---|---|---|
| 09-13 Feb 2026 | Online | $3,950 | RESERVE A SEAT |
| 04-08 May 2026 | Online | $3,950 | RESERVE A SEAT |
| 03-07 Aug 2026 | Online | $3,950 | RESERVE A SEAT |
Certification Introduction
The Certified HR Professional Course is designed for individuals who aspire to excel in managing people, shaping culture, and enhancing organizational performance. In every workplace, people are the driving force behind success, and understanding their behaviors, motivations, and attitudes requires a unique blend of skill, empathy, and strategic thinking. This certification provides professionals with the knowledge and practical tools needed to navigate complex human dynamics and create a motivated, high-performing workforce.
Through this HR Professional Certification, participants will explore essential principles of emotional intelligence, talent management, performance improvement, and appraisal systems. The course emphasizes how effective HR practices drive engagement, productivity, and retention—ensuring that every individual contributes meaningfully to organizational goals. Delegates will also gain practical experience in conducting performance reviews, managing behavioral challenges, and fostering a culture of accountability and continuous growth.
Delivered in a dynamic and interactive learning environment, this program encourages self-reflection and practical application, enabling participants to transform HR theory into measurable results. Whether you are an HR practitioner, manager, or business leader, this certification equips you to become a trusted advisor capable of aligning people strategies with organizational success.
Key topics include:
- Emotional intelligence and behavioral awareness in the workplace
- Performance improvement and management frameworks
- Talent management and succession planning strategies
- Effective feedback and performance appraisal techniques
- Managing difficult conversations and workplace relationships
Key Objectives
The Certified Human Resource Professional Course empowers participants to lead with confidence, empathy, and measurable competence in people management. By the end of the program, professionals will have developed the strategic and interpersonal skills required to build thriving, performance-driven workplaces.
Key outcomes include:
- Develop Emotional Intelligence and Self-Awareness:
Strengthen interpersonal understanding and emotional regulation to lead with empathy and authenticity. - Enhance Performance Management Competence:
Apply structured performance appraisal systems and intervention techniques to improve employee outcomes. - Build Talent and Leadership Pipelines:
Learn to implement effective talent management and succession planning strategies that sustain organizational growth. - Improve Communication and Feedback Skills:
Master the art of giving constructive feedback and conducting challenging performance discussions with professionalism. - Foster Positive Workplace Behavior:
Learn to manage difficult personalities, resolve conflicts, and cultivate a respectful, collaborative culture.
The Certified HR Professional Course by APC transforms HR practitioners into strategic enablers of performance and organizational excellence—bridging the gap between human potential and business success.
Training Outline
- Exploring human psychology
- Your Johari window
- How are attitudes formed?
- Your personality style explored
- Understanding Emotional Intelligence (EI)
- Introduction to performance management of people
- Understanding performance decline and the factors affecting performance
- Work performance interviewing
- Communication skills for the performance interview
- Managing good performance – behavioural reinforcement theory
- Talent management – explored
- Employee resourcing: best practices
- Introducing basics of manpower planning
- Flexibility and introducing the ‘flexible firm’
- Differentiating succession management & talent management
- The principles of effective performance appraisal
- Performance management in a multi-cultural setting
- How to deal with common mistakes and minimise failure
- How to structure an appraisal meeting - a step-by-step outline
- Giving feedback with Emotional Intelligence (EI)
- Providing appropriate career-path planning - supporting development
- Dealing with difficult people and stakeholders
- Behaviour styles – passive, aggressive, passive-aggressive & assertive
- Handling aggression in others
- Personal Action Planning
Accreditation
The Certificate
- Anderson Certificate of Completion will be provided to delegates who attend and complete the course
- The HRCI Approved Provider Seal and the corresponding Recertification Credit Hours Awarded will be reflected on the Certificate of Completion
- Anderson Professional Certification (APC)® Certificate will be provided to delegates who successfully completes and pass the APC assessment
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